Starting with Barrier-Free × Marketing,
Mitigate Risks and Increase Customer Touchpoints for Stores and Facilities
Barrier-Free Support Service
Barrier-Free Partner
Providing thorough support as a second opinion
on barrier-free and universal design from a
completely neutral standpoint
Approaching a market of over 40 million people, including families of people with disabilities, children with disabilities, and the elderly, who need barrier-free measures and information.
Operating media with over 100,000 page views, disseminating information via SNS and official LINE, and implementing risk avoidance measures such as "reasonable accommodation," which becomes mandatory from April 1, 2024.
We sincerely engage with customers who were not satisfied with barrier-free measures or reasonable accommodation training conducted by other companies, providing support for barrier-free, reasonable accommodation, and DEI promotion in stores, facilities, and companies with the optimal plan for the customer.
Providing services related to the three aspects of barrier-free
—customer service, environment, and information—
seamlessly tailored for stores
What is Barrier-Free Partner?
Comprehensive support service specializing in
barrier-free measures and disability response for stores
Identify Issues
Provide Advice
PR of Survey Content
and Appeal Points
Conduct Training
Prepare a Consultable Environment
Cases of Lawsuits and Issues
Refusal of Entry Due to Mental Disability
A man with a mental disability filed a lawsuit seeking damages from an operating company, claiming that refusal of entry due to his disability was discriminatory and illegal. The Tokyo District Court ruled it was an illegal discriminatory act against public order and morals and ordered the company to pay 700,000 yen in damages.
Refusal of Boarding Due to Electric Wheelchair
Regarding the refusal of boarding for a man in an electric wheelchair, the Japan Federation of Bar Associations deemed it a "human rights violation" and demanded the operating company prevent recurrence. The incident was widely covered by media, causing a sharp decline in the company's reputation and stock price.
We Provide Materials Explaining the Overview and Key Points of
Reasonable Accommodation Mandatory from April 2024
3 Steps to Barrier-Free Implementation
Acquire Knowledge
- ・Conduct Lectures
- ・Provide Advice Based on Survey Content
- ・Create an Environment Where You Can Consult with Stakeholders
Practice on Site
- ・Conduct Customer Service Experience Training
- ・Improve Customer Service with PDCA
- ・Disseminate Information Internally and Externally
Accumulate Know-How
- ・Implement Low-Budget Measures
- ・Accumulate Good and Improved Examples Within the Company
- ・Utilize in Future Store/Facility Development
There are things that only Ayumi, who has provided barrier-free supervision and advice on reasonable accommodation to over 50 companies, can do.
5 Reasons Why Barrier-Free Partner is Chosen
Store Information Featured in Media with Over 100,000 Monthly PV
Not only hardware barrier-free information but also
customer service information is featured
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